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Abandoned Shopping Carts
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TOPIC: Abandoned Shopping Carts
#7
Abandoned Shopping Carts 3 Years, 8 Months ago Karma: 0
Hi,

Does the Sugar CRM bridge extension have the ability to track abandoned shopping carts? Looks like a great extension...
Richard Warner
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#8
Re:Abandoned Shopping Carts 3 Years, 8 Months ago  
Hello

The abandon cart tracking feature is in process of development and will be released next week. In case you purchase the extension now you will be able to upgrade to newer version right after it's released.

You can follow us on twitter or in our news section to be aware of this update.
Roman

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#9
Re:Abandoned Shopping Carts 3 Years, 7 Months ago  
Hello Richard

We wanted to point your attention that we have updated our Bridge and now you can track abandoned shopping carts in Magento much easier

Please find more details here: www.mageplace.com/news-blog/magento-suga...tures-are-added.html
Roman

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#16
Re:Abandoned Shopping Carts 3 Years, 6 Months ago Karma: 0
Hello,

we unsuccessfully tried to test Abandoned Cart feature in the demo site. Is the demo updated to the last SugarCRM Bridge release? If so, could you explain to us where the abandoned cart should come out in SugarCRM backend?
Moreover, in the presentation of the extension you say that the extension tracks every item added to the cart even before going to checkout and the checkout process itself. Is it possible to track also the "add to wishlist" action or even the simple displaying of the product?

Thank you very much.
Manuel
Websonica SRL
Websonica
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#17
Re:Abandoned Shopping Carts 3 Years, 6 Months ago  
Hello Manuel

Thanks for your notice
We fixed the demo site and now it's functioning again, sorry for inconvenience.

Now you can see how the Abandoned Cart feature works. Abandoned cart appears in record of cases or opportunities (depending how you map the fields in Magento Bridge settings).

To your second question - in order to track the "add to wishlist" action or product display we will need to customize the bridge. Please tell us more on where you want to store this info and we can discuss customization in tickets
Roman

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#18
Re:Abandoned Shopping Carts 3 Years, 5 Months ago Karma: 0
Magento to sugarCRM extension would post real time leads from magento to sugar crm automatically. This extension has the capability to transfer abandoned shopping carts from Magento to sugar crm as opportunities, which would allow sales team to track the opportunity and convert to a sale. Also have a feature where once an opportunity is converted to a sale in sugar crm, it can create an order in magento. Find it to be a good replacement for Vivendo extention, since Vivendo is out of business.


Regards
James Riklan
Attune Infocom Inc
James Riklan
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Last Edit: 2011/06/30 15:26 By james207.
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