Our Support Policy
Support services by MagePlace:
- User Guides for the extensions
- Pre-sales consultations
- Working out the solutions to technical issues
- Extensions customization
Contact us via:
- Helpdesk – Recommended for urgent and technical issues or custom inquiries as the most effective way of tracking conversation.
- Forum – The best option to discuss general questions that may be useful for most customers.
- If necessary we can discuss your case via Skype. The conversation’s time should be arranged only on working hours and specified beforehand via Helpdesk. Minor pre-sale questions can be answered in twitter/facebook
Please use only 1 source – helpdesk or forum - to submit your inquiry related to one issue. The duplicate messages will be removed either from forum or Helpdesk and we’ll continue correspondence through 1 source only.
Support services are provided from 8am to 4pm GMT Monday through Friday.
Response times may vary based on ongoing requests in the work queue.
- Average response time is 1 business day.
- Maximum response time is 3 business days.
In case your request demands immediate assistance, 1st Priority Support service guarantees a reply within the next 4 working hours after a ticket is submitted. This service can be purchased together with any of our products.