MagePlace company belongs to Amasty. MagePlace modules can be found at Amasty Magento extensions page
and now all of them will be updated and supported by Amasty team. More details.

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Support Policy

Our Support Policy


Support services by MagePlace:

  • User Guides for the extensions
  • Pre-sales consultations
  • Working out the solutions to technical issues
  • Extensions customization

Contact us via:

  • Helpdesk – Recommended for urgent and technical issues or custom inquiries as the most effective way of tracking conversation.
  • Forum – The best option to discuss general questions that may be useful for most customers.
  • If necessary we can discuss your case via Skype. The conversation’s time should be arranged only on working hours and specified beforehand via Helpdesk. Minor pre-sale questions can be answered in twitter/facebook

Please use only 1 source – helpdesk or forum - to submit your inquiry related to one issue. The duplicate messages will be removed either from forum or Helpdesk and we’ll continue correspondence through 1 source only.

Working hours:

Support services are provided from 8am to 4pm GMT Monday through Friday.

We are closed on weekends and public holidays and cannot process support on these days. Holidays and working day shifts are announced in our news and through official Twitter.

Response times:

Response times may vary based on ongoing requests in the work queue.

  • Average response time is 1 business day.
  • Maximum response time is 3 business days.

In case your request demands immediate assistance, 1st Priority Support service guarantees a reply within the next 4 working hours after a ticket is submitted. This service can be purchased together with any of our products.

Contact Us

Minsk, Belarus
Submit request
Monday-Friday 8am to 4pm GMT
US number: +1 774 929 6128